SmartGuide Intelligent Information Systems

Linux Systems Administrator

“It's kinda fun to do the impossible”

Walt Disney

A bit about us

SmartGuide is a dynamic inner-city technology company, integrating and developing innovative software, hardware and electronic engineering solutions that weren't there before we imagined them. Our small team is comprised of creative and passionate individuals who thrive on pushing the boundaries of what's possible, creating beautiful solutions and solving complex business problems that have real impact. We believe in fostering a collaborative and creative work environment where every team member can contribute to our success. SmartGuide is a supportive environment with a friendly atmosphere and if you like solving problems and are passionate about your work, we’d love to hear from you.

Although we are best known for our iconic displays at Melbourne's tram stops, we also work on a variety of projects behind the scenes (most of which are not on our website).

The role

We are seeking a highly skilled and motivated person to join our growing team of System Administrators. In this role, you will play a crucial role in maintaining, optimizing and building our IT infrastructure, ensuring the reliability and efficiency of our systems. You will work closely with all teams within the business to support our day-to-day operations and contribute to the ongoing success of our cutting-edge projects that deliver value to our customers.

The role involves working on multiple projects/products/solutions over time, each having many unique characteristics and requiring a combination of R&D and sound engineering principles. Applicants must be comfortable with learning and adapting to new technical environments, components and architectures.

We provide as much opportunity as possible for our staff to work in different technical areas over time, according to his/her interests, with mentoring from peers and constant on-the-job learning. SmartGuide is an equal opportunity employer, focused on supporting our staff, which we see as our greatest assets. We are strong and passionate believers in diversity, gender equality and a flexible environment to ensure the best work/life balance, especially for those with young children.

The role is full-time and based in our Port Melbourne office, however we support flexibility as required.

Key Responsibilities include:

  1. System Maintenance and Optimization:
    • Proactively monitor, maintain, and optimize our internal and customer systems to ensure high performance and reliability.
    • Implementation of service setup and maintenance of services. This includes load distribution, upgrades, backups, OS patches and partitions.
  2. Network Administration:
    • Manage and troubleshoot network infrastructure, including routers, switches, firewalls, and VPNs.
    • Collaborate with both customers and third-party service providers to manage and support network-related issues to ensure continued productivity for users.
    • Mission-critical response
  3. Server Management:
    • Administer and maintain servers, both on-premises and cloud-based, to support the business’ applications and services.
    • Contribute to the active creation, development and growth of an in-house bare-metal cloud system across multiple data centres
    • Perform regular system updates, patches, and upgrades.
  4. User Support:
    • Provide technical support to both internal users and customers, addressing hardware and software issues promptly.
    • Collaborate with the customers’ helpdesk to resolve and escalate support tickets as needed.
  5. Collaboration and Documentation:
    • Work closely with cross-functional teams to understand their systems needs and requirements.
    • Create and maintain comprehensive documentation for systems, processes, and procedures.
  6. Continuous Improvement and Innovation:
    • Identify opportunities for automation to streamline repetitive tasks and improve system efficiency.
    • Stay current with industry trends and technology advancements, proposing innovative solutions.

Essential Skills & Experience

Proficiency for the above can be demonstrated either through work experience, personal projects or a strong technical aptitude in similar areas.

What our people say about working with us

"One thing I love about the role is that I get to work on a wide range of projects and technologies. There's a bit of DevOps, bit of SysOps, protocols, networking, storage, API and interfacing with embedded stuff"

"It's amazing seeing your work on live systems being used by real customers. It’s nice to be able to point to something on the street and say you helped make that happen"

"I find it rewarding experimenting with different technologies instead of being stuck to one tech stack"


To apply, fill out the form and submit your resume below. Do not submit resumes by e-mail.

If you have any questions, please refer them to the recruitment manager on (03) 9090 9160.

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